Refund Policy

Introduction

At Swiss Culinary Delights, we strive to ensure complete satisfaction with all of our products and services. This Refund Policy outlines our procedures regarding refunds for various offerings, including digital content, workshops, cooking classes, and physical merchandise.

We understand that situations may arise where a refund is warranted, and we have created this policy to address such circumstances in a fair and transparent manner. Please read this policy carefully to understand your rights and our obligations concerning refunds.

1. General Refund Policy

Our general approach to refunds varies based on the type of product or service purchased:

1.1 Digital Products

This includes e-books, digital recipe collections, and downloadable cooking guides.

• Due to the nature of digital products, all sales are generally final once the digital content has been downloaded or accessed.
• However, if you experience technical issues that prevent you from accessing the content you purchased, we will either resolve the issue or provide a full refund.
• If you believe you have received a digital product that significantly differs from its description, you may request a refund within 7 days of purchase.

1.2 Physical Products

This includes cookbooks, cooking tools, and other physical merchandise.

• You may return physical products in their original, unused condition within 30 days of delivery for a full refund of the purchase price (excluding shipping costs).
• Products must be returned in their original packaging, with all accessories and components included.
• Return shipping costs are the responsibility of the customer unless the return is due to our error (such as sending the wrong item or a defective product).

1.3 Cooking Classes and Workshops

This includes both in-person and online cooking classes and culinary workshops.

• Cancellations made 14 or more days prior to the scheduled class date are eligible for a full refund.
• Cancellations made between 7-13 days before the scheduled class date are eligible for a 50% refund or a full credit toward a future class.
• Cancellations made less than 7 days before the scheduled class date are not eligible for a refund but may be transferred to another person or rescheduled at our discretion.
• If we cancel a class for any reason, you will receive a full refund or the option to reschedule, at your preference.

1.4 Subscriptions

This includes premium content subscriptions, recipe club memberships, and other recurring payment services.

• You may cancel your subscription at any time by logging into your account or contacting our customer support.
• No refunds are provided for partial subscription periods; your subscription will remain active until the end of the current billing cycle.
• Annual subscriptions may be eligible for a prorated refund if canceled within the first 30 days of the subscription period.

2. Conditions for Refund

To be eligible for a refund, the following conditions must be met:

2.1 Valid Proof of Purchase

You must provide a valid proof of purchase, such as an order number, receipt, or confirmation email. This helps us verify your purchase and process your refund efficiently.

2.2 Timely Request

Refund requests must be submitted within the timeframes specified in this policy. Requests made outside these timeframes may be considered on a case-by-case basis but are not guaranteed.

2.3 Product Condition (for Physical Items)

Physical products must be returned in their original, unused condition with all original packaging, tags, and accessories. Products showing signs of use, damage, or with missing components may not be eligible for a full refund.

2.4 Legitimate Reason

Refund requests should be accompanied by a legitimate reason. This helps us understand your concerns and improve our products and services. Valid reasons may include:

• Defective or damaged products
• Products significantly different from their description
• Delivery of incorrect items
• Technical issues with digital content
• Dissatisfaction with service quality

3. Refund Process

If you wish to request a refund, please follow these steps:

3.1 Submit a Refund Request

To initiate a refund, please contact our customer support team through one of these methods:

• Email: [email protected]
• Phone: +41 820 231 0689 (Monday to Friday, 9:00 AM - 5:00 PM CET)
• Contact form: Available on our Contact page

Your refund request should include the following information:

• Your full name and contact information
• Order number or proof of purchase
• Description of the product or service for which you're requesting a refund
• Reason for requesting the refund
• Date of purchase
• Preferred method of refund (original payment method, store credit, etc.)

3.2 Return Instructions (for Physical Products)

If your refund request involves returning a physical product, we will provide you with specific return instructions, including:

• The return shipping address
• Any return authorization numbers or forms required
• Recommended shipping methods
• Packaging guidelines to ensure safe delivery

3.3 Refund Processing Timeline

Once we receive your refund request and, if applicable, the returned product:

• We will review your request within 2-3 business days.
• If approved, refunds will be processed within 5-7 business days.
• The time it takes for the refund to appear in your account depends on your payment method and financial institution, typically 3-10 additional business days.

3.4 Refund Methods

Refunds will generally be issued using the original payment method:

• Credit/debit card payments will be refunded to the same card.
• PayPal payments will be refunded to your PayPal account.
• Bank transfers will be refunded to the originating bank account.

In certain circumstances, we may offer alternative refund methods such as store credit or replacement products if preferred by the customer or if the original payment method is no longer available.

4. Exceptions and Special Circumstances

4.1 Custom or Personalized Products

Custom-made or personalized products, such as custom recipe collections or personalized cooking tools, are not eligible for return or refund unless they are defective or damaged upon receipt.

4.2 Gift Purchases

For items purchased as gifts:

• Refunds will be issued to the original purchaser, not the gift recipient.
• Gift recipients may exchange items for other products of equal value or receive store credit.
• Gift receipts or proof of gifting must be provided for gift returns.

4.3 Promotional or Discounted Items

Products purchased during special promotions or with significant discounts may have modified return and refund terms, which will be clearly communicated at the time of purchase.

4.4 Force Majeure

In cases of events beyond our reasonable control (including but not limited to natural disasters, pandemics, or significant transportation disruptions), we may extend return periods or modify refund procedures accordingly.

5. Exclusions from Refund Policy

Certain situations are excluded from our refund policy:

• Requests made outside the specified timeframes without exceptional circumstances
• Products showing signs of damage or wear caused by the customer
• Digital content that has been fully downloaded, accessed, or consumed
• Services that have been fully rendered
• Shipping and handling fees, unless the return is due to our error
• Issues arising from misuse of products or failure to follow instructions

6. Contact Information

If you have questions about our refund policy or need assistance with a refund request, please contact our customer support team:

Swiss Culinary Delights
Customer Support Department
Nora-Zehnder-Allee 0b
0799 Rüti, Switzerland
Email: [email protected]
Phone: +41 820 231 0689 (Monday to Friday, 9:00 AM - 5:00 PM CET)

We aim to respond to all inquiries within 1-2 business days.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

We will notify customers of significant changes to this policy through a notice on our website or via email if you have subscribed to our newsletters.

8. Legal Rights

This Refund Policy does not affect your statutory rights as a consumer under applicable laws. If there is a conflict between this policy and applicable consumer protection laws, the consumer protection laws will prevail.

In the European Union and Switzerland, consumers have certain rights regarding refunds under various consumer protection directives and national laws, which may provide additional protections beyond what is outlined in this policy.